Privacy Policy

Last Updated: 7 April, 2025

At Vedicroots Holistic Living Pvt Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, www.thevedicroots.com, and make purchases through our Shopify store. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information: When you create an account, place an order, or contact us, we collect details such as your name, email address, phone number, shipping address, and billing information.
Payment Information: Payment details (e.g., credit card numbers) are processed securely by our payment gateway providers (e.g., Razorpay). We do not store your payment information on our servers.
Browsing and Interaction Data: We collect information about your interactions with our website, including your IP address, browser type, device information, pages visited, and products viewed.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including shipping and payment processing
Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.
Personalization: To tailor your shopping experience, such as recommending products based on your browsing history.
Marketing Communications: To send you promotional emails, newsletters, and updates about our products (you can opt out at any time).
Website Improvement: To analyze website usage and improve our services, content, and user experience.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Payment Processors: To securely process your payments (e.g., Razorpay).
Shipping Partners: To deliver your orders (e.g., courier services).
Service Providers: To assist with website hosting, analytics, marketing, and customer support (e.g., Shopify).Legal Authorities: If required by law or to protect our rights, property, or safety.

All third parties are required to protect your information and use it only for the purposes we specify.

4. Data Security

We take the security of your personal information seriously and implement the following measures:

Encryption: We use SSL (Secure Socket Layer) technology to encrypt data during transmission.
Secure Servers: Your data is stored on secure servers with restricted access.
Access Controls: Only authorized personnel have access to your information, and they are bound by confidentiality agreements.

While we strive to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update: You can access and update your account information at any time through your Shopify account.
Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us at care@thevedicroots.com.
Delete Your Data: You can request the deletion of your personal information by contacting us, subject to legal retention requirements.
Cookies: You can manage or disable cookies through your browser settings, though this may affect your experience on our website.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login details.
Track your browsing behavior to improve our website.
Analyze website traffic and performance.

You can control cookie usage through your browser settings. For more information, please see our Cookie Policy (#) (if applicable).

7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected such information, we will delete it immediately.

9. Compliance with Indian Laws

As an Indian business, we comply with the Information Technology Act of 2000 and other applicable data protection laws. We are also aligned with best practices in anticipation of the proposed Personal Data Protection Bill.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you via email or a website notice if significant changes are made.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: care@thevedicroots.com
Address: 24 Hill Ridge, ISB Road, Financial District, Gachibowli, Hyderabad, Telangana, India 500032