Refund Policy

At Vedicroots Holistic Living Pvt Ltd, customer satisfaction is our top priority. We aim to ensure that our products and services meet your expectations. If you are not fully satisfied with your purchase, please review our refund and return policy outlined below.

1. Eligibility for Refunds and Returns

Products must be returned within 7 days of delivery.
Items must be unused, unopened, and in their original packaging.
Returns are only accepted if the item is:
- Damaged or defective upon arrival.
- Incorrect (wrong item received).
- Expired or not fit for consumption (in the case of perishable goods).

2. Non-Returnable/Non-Refundable Items

Opened or used products.
Items purchased on clearance or as part of a promotion.
Perishable goods after 7 days of delivery.

3. Refund Process

To request a refund:

Email us at care@thevedicroots.com with your order number, reason for return, and photos (if damaged or incorrect).
Once approved, we will initiate a return pickup (where applicable).
After receiving and inspecting the returned product, a refund will be processed to your original payment method within 7–10 business days.

4. Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error.
Return shipping may be deducted from the refund amount unless the product was defective or incorrect.

5. Exchange Policy

We currently do not offer exchanges. If you require a different product, please return the item and place a new order.

6. Late or Missing Refunds

If you haven’t received a refund:

Recheck your bank or payment account.
Contact your bank/payment provider (some processing times may vary).
If you still need assistance, contact us at care@thevedicroots.com.